Free shipping over 49,95 € / Fast delivery 2-4 workdays / Customer service & expert tips Call us at (+44) 20 8089 3022


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Customer service

  • I've received a wrong product

    If you've received a wrong product, we advise you to contact us by mail or by phone at (+44) 20 8089 3022, it's important to inform about the product name and to describe the error.

  • There is missing a product in my package

    If you've received a package, where a product is missing, then you can contact us by mail or by phone (+44) 20 8089 3022, remember to identify which product is missing.

  • My product is defect on delivery

    If you've received a product which is defect on delivery, we advise you to contact us by mail or by phone (+44) 20 8089 3022, remember identify the product name and describe the error. It would be of great help if you could attach an image of the defect product.

  • A previously purchased product is now faulty (e.g. straighteners)

    Have you previously purchased a product which now is faulty, we then advise you to contact us by mail or by phone (+44) 20 8089 3022, remember to inform about the product name and describe the error.

    Attn.: If the the product is a ghd straightener, which still is affected by warranty, you can shorten the warranty time by sending the product directly to ghd Denmark.

    The address: Ghd Scandinavia, Rudolfgårdsvej 1D, 8260 Viby J.
    Remember to enclose a copy of the receipt and a description of the error.

Products and brands

  • I can't find a specific product

    From time to time, certain of our products will be sold and they will automatically be removed from the shop. In this case, we recommend that you regularly check the shop so you can see when the product is in stock.
    You may also want to follow us on Facebook or subscribe to our newsletter.

  • There is a brand I can't find. Will you get it?

    If there is a particular brand you are interested in but we don't have on the page you are welcome to enter and write the brand you miss.
    We will then review the submitted brands the next time we need new products in our range.

  • Prices

    All savings are compared to the recommended retail prices. Offers are valid only for limited periods or while supplies last. Reservations are made to availability products, printing errors, VAT and tax changes and supply shortages.

    All prices include Danish VAT.

Freight and Delivery

  • How far is my package?

    You can track your package directly on

  • What is the delivery cost?


  • I have changes to my order

    Have you just placed your order then you can contact us at (+44) 20 8089 3022, if the order is already sent to packing, it is unfortunately not possible to make changes.

  • How do I buy at

    • Find the desired product.
    • Put the item in the shopping cart by clicking the "Add to cart".
      Then you can continue your search if you want to shop for more or click "Proceed to Checkout"

    Undo your content, or wish to make corrections and change the number of items, you must first press the "Go to cart". Here you can respectively press the delete button or edit the box with the quantity. "Update Cart" if you want to see the price after the changes.

    • Now go to payment. Click the "Pay Now"
    • Now select the type of delivery and enter shipping information. - Then press the "Pay Now"
    • This is where you enter your card details and press "Pay for your order"
      NOTE : Your order will go through when you click "Pay for your order". If you leave the page before, the purchase transaction isn't completed.

    The system will immediately send you an order confirmation to the email provided in the customer information. Your credit card will be charged when we send your products. You will receive an email when we handle your order.

  • What payment options do I have on

    You can pay with Dankort, Visa, Visa Electron, PayPal, MasterCard, MasterCard Debit and Maestro

  • The product I bought is now cheaper - do you pay the difference back?

    As is a shop that often lead offers, it is not possible to recover the difference of a further reduced product. Once payment is complete, you as a customer agreed to the price of the goods and for this reason we will not refund the price difference.


  • I have purchased for more than 49,95€, but there is still shipping on my invoice

    For the sake of VAT settlement freight costs must appear on the invoice, even if you as a customer does not pay for the shipment. There will in addition to the amount of freight also be an online discount of the same amount.

  • Can I combine multiple discounts?

    No, it is not possible to combine multiple discounts and discount codes.
    Exceptionally free delivery on purchases of minimum 49,95€

    General rules for discount codes.

    • A maximum of one use per. customer.
    • Applies only when you are logged in.
    • Can not be exchanged for cash.
    • Can't be reused in return.
    • Can not be shared on multiple purchases.
    • Some brands and products can be blocked off
    • You can not buy gift cards for discount codes and deals.
    • Can not be combined with other discounts, deals, coupons and promotions.


  • How do I sign up for the newsletter?

    In the bottom of nearly all pages you will find a form where you can sign up for the newsletter.

  • How do I unsubscribe from the newsletter?

    You do this by opening your last newsletter. Then scroll down to the bottom and click the link that says "Unsubscribe from this newsletter."

  • Is my E-mail being used for anything else than the newsletter?

    No, we only use your E-mail for the newsletter, and the E-mail wont be shared with others.

Gift Card

  • How do I use my gift card?

    Once the goods have been added to the cart, press the "go to cart" and all items that has been added is shown.

    Then enter the voucher code in the discount code/voucher and click "apply now"

  • Can I use multiple gift cards at once?

    No, it is not possible to use more than one voucher at a time.

  • How to get a gift card?

    The gift card you can buy, for example search for gift cards.

My Account

  • I can not log into my account

    Here are several different answers, check out the following

    1 You will NOT be automatically registered as a user by issuing an order.
    That means you do not have a user unless you have actively been past Create Account and created a user.

    2 If you have forgotten your password please click here to get a new password

    3 Are you sure you have actively been in and create an account and your password is correct, then you may contact us at or call us at (+44) 20 8089 3022


  • Do you use Cookies?

    Yes. It is necessary to place products in the shopping cart and it also helps to improve the buying experience.

  • Are the prices incl. VAT?

    Yes, all our prices on the webshop are presented only incl. VAT

  • VAT refunds for. orders to Greenland, Norway and the Faroe Islands

    If you have ordered goods to be delivered in a tax free country, you have the opportunity to claim a VAT refund on your purchase. Once you have received your goods you must obtain a customs stamp on the enclosed invoice from your local customs authority (often the local Post Office) where it is stated that the goods entered the country under the current rules.

    Apply to the invoice your bank code and account number, which the amount shall be paid to. Then take a copy of the invoice and send it by e-mail

    Upon receipt of the copy the VAT amount will be paid within 3 working days upon receipt. Note that if the beneficiary account is in a foreign bank, the money is transferred, so the beneficiary pays all costs.

  • Do you sell to private?

    We sell and address primarily to private individuals

  • I have other questions?

    You can contact us at or call us at (+44) 20 8089 3022